General information

References to "the company" in the following terms and conditions refer to:
Company Name: Craving Curries

Privacy

To comply with statutory requirements and to be able to deal with post-sales queries, once the order is complete your order details will be stored on The Company computers or archived to a computer disk or paper filing. Past order details are not available to customers online but a customer may request a copy by email subject to their providing sufficient information to identify the order and to evidence of identity and authority to access this data.
Unless specifically requested otherwise The Company may use your address details to contact you in future to offer similar goods or services. Your contact details will not be passed to any third party.

Difficulty with ordering online

This website has been tested and demonstrated to be fully functioning on hardware/software combinations used by the overwhelming majority of internet users. The variety of individual configurations is too great to guarantee that the e-commerce aspects, in particular, will function in 100% of cases. The Company will be pleased to handle orders by alternative means such as Phone or Email.

Price

All prices shown are inclusive of VAT.
You will be advised of any additional delivery cost before the order is finalised.

While The Company makes every effort to ensure prices displayed on the website are accurate and up to date we reserve the right at any time to change the price. Price changes may be due to increasing currency exchange rates, unpredictable regulations, unexpected increases in the finished product or technical or clerical errors made in publishing the price.

Descriptions

All items are described to the best of our knowledge and ability, however occasional slight variations may occur. Items failing to meet your expectations will be replaced or refunded.

Delivery & Postage & Packing

Here at Craving Curries, all necessary precautions are taken to deliver your order to your address within 7 working days of receipt of order for UK deliveries. However, there may be circumstances beyond our control that lead to delays. We cannot guarantee exact delivery dates in the event of any unforeseen problems. Once we become aware of any issues relating to the issue of deliveries, we will advise you and offer an alternative solution.

Postage & Packing is charged at £2.99. Postage & Packing for orders £10 and over qualify for free postage & packing.

Returns

Any faulty product may be returned to us within 14 days for a replacement or a full refund.

Opened products cannot be returned unless they are faulty.

All items are described to the best of our knowledge and ability, however occasional slight variations may occur.  Items failing to meet your expectations will be replaced or refunded. Refunds will only be given for unopened products.

Cookies

Cookies are small files written to your computer by the website, usually intended to improve the user's experience of the website. A common use of cookies is to store the current state of an e-commerce shopping cart. This enables you to leave an order incomplete then resume where you left off next time you use the computer.
No confidential data is stored in any cookie created by this website.  Many web browsers and security products will include facilities to allow you to control cookies either preventing them altogether or allowing them only in designated circumstances. If you do not wish to have cookies stored on your computer please use one of these facilities, however, you should be aware that an aggressive anti-cookie stance will significantly degrade your experience of the internet.

European deliveries

We can deliver to Europe too. Please call us direct on +44 (0) 1228675511 or email us at karen@cravingcurries.co.uk for further details.

Customer Satisfaction Guaranteed

As valued customers, we want you to be satisfied with our products and our high quality of service at all times.
If you are not happy with our products, we would encourage you to please contact and we will endeavour to correct any issues that you have.

Consumer Protection

Your consumer protection rights are not affected by our terms & conditions. UK Laws currently in force are:
• The Trade Descriptions Act 1968
• The Consumer Credit Act 1974
• The Consumer Protection Act 1987
• The Sale of Goods Act 1979 (as amended)
• The Supply of Goods and Services Act 1982

• The Unfair Contract Terms Act 1977 and the 1994 Regulations

Data Protection & Privacy Statement

Please note that we will protect your privacy and we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and will not reveal any information to any third party.

Complaint Procedure

Please call us direct at +44 (0) 1228 675511 or email us at karen@cravingcurries.co.uk if you are unhappy with our products or service and wish to register a complaint. On receiving any complaint will respond promptly and take appropriate action. We shall acknowledge any complaint in a timely manner.

Legal Liability

The contract for the sale of goods and/or services by Craving Curries from our website shall be exclusively subject to, governed by, construed and interpreted in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction in respect of them and any disputes or claims arising out of or in connection with them. 
These Terms and Conditions do not affect your statutory rights as a consumer.

Registered Office & Copyright

The content of our website (Craving Curries) may not be reproduced or stored in any form whatsoever without our express written permission.